How to Delete a JustMarkets Account: Step-by-Step Guide 2026

Wondering how to delete a JustMarkets account? The short answer is that there is no one-click "delete account" button that we could verify in the JustMarkets Personal Area. Instead, you close your relationship with the broker in two parts. First, you close all open positions and withdraw every cent from every trading account. Second, you send a written request: the JustMarkets client agreement says a client may terminate the agreement by withdrawing all funds and notifying the company of the intention to close the trading accounts by email to finance@justmarkets.com, and the privacy policy says requests to delete an account in the app go to support@justmarkets.com.

That sounds simple, but the order matters. Request closure while money is still in an account, or while a withdrawal is pending, and you create delays. Abandon an account without closing it, and inactivity rules can start charging a monthly fee on any remaining balance. This step-by-step guide explains exactly what to do, in what order, what JustMarkets keeps after you leave and why, and how to handle the problems people run into most often.

Everything here is based on the official client agreement and privacy policy as we read them in October 2026. Procedures can change, so always confirm with JustMarkets support before you rely on any single step.

Some readers arrive here because they created a duplicate profile by mistake and want to keep only one. If that is you, close the extra profile using the steps below, and if you have no usable profile at all, you can sign up for a single JustMarkets profile afterwards so you stay within the one-profile rule.

How to Delete a JustMarkets Account: Quick Overview

Here is the whole process on one screen. The detailed steps follow.

1. Close every open position and cancel every pending order on all your live accounts.
2. Withdraw all remaining funds to your verified payment method and wait until each withdrawal is completed.
3. Download statements and any documents you may need for tax or record-keeping.
4. Cancel or settle any active bonus, contest entry, copy-trading or partner arrangement.
5. Email finance@justmarkets.com from your registered address, stating that you want to close your trading accounts and terminate the client agreement.
6. If you also want your app account and personal data deleted, email support@justmarkets.com with an erasure request.
7. Keep the written confirmation, then remove MetaTrader logins and the app from your devices.

If you only want to stop receiving emails, you do not need to delete anything. The privacy policy says you can opt out using the link at the bottom of marketing emails.

Deleting, Closing and Archiving: Three Different Things

People use "delete" for several outcomes. Being precise in your email saves a round of back-and-forth with support.

Closing a trading account

A trading account is an individual MT4 or MT5 account number inside your Personal Area. You may have several. Closing one stops you trading on it but leaves your Personal Area and other accounts intact.

Terminating the client agreement

This ends your contractual relationship with the JustMarkets entity that onboarded you. The agreement describes this as withdrawing all funds from all trading accounts and notifying the company by email. When the agreement is terminated, access to the Personal Area is blocked. This is the closest thing to "deleting your JustMarkets account".

Deleting personal data

Data erasure is a separate privacy right. The privacy policy says users can ask the company to delete or remove personal information in certain circumstances, subject to legal retention obligations. In practice, a regulated broker must keep identity and transaction records for a period after you leave, so erasure is never instant or total. The privacy policy states a retention period of seven years, and notes that data may be kept longer for legal, regulatory or technical reasons.

Archiving

Archiving is something JustMarkets does to inactive accounts, not a request you make. Under the client agreement, a trading account may be moved to the archive if it has had no login for more than 90 calendar days (MT4) or 7 calendar days (MT5), has a balance of zero or less, and has no open orders. You lose access to an archived account; reactivation may be requested but is not guaranteed. Archiving tidies up unused accounts, but it does not end the agreement or delete your data.

If you are not sure which JustMarkets company you contracted with, our guide to the JustMarkets entities and where they are based explains how to check. It matters because data-protection rights differ by jurisdiction; clients of the CySEC-regulated EU entity benefit from European data-protection law.

Before You Start: Pre-Deletion Checklist

Run through this list before sending any request. Each item avoids a specific problem we see often.

• List every account. Open the Personal Area and note every live trading account number, including MT4 and MT5, and check the archived accounts list too.
• Check open positions and pending orders. A pending order can trigger after you think you have finished.
• Check balances, including small ones. A few cents left on an account means it is not empty. Note that the Standard Cent account shows balances in US cents (USC), so 100 USC is one dollar.
• Check pending withdrawals. Wait until each is completed before requesting closure.
• Check active bonuses. Withdrawing during an active bonus can cancel it or affect how much is withdrawable.
• Check partner or referral earnings. If you referred clients, withdraw any commission first; partner terms are separate.
• Download records. Save account statements and deposit and withdrawal history. After termination, Personal Area access is blocked.
• Confirm your payment method still works. The help centre's AML policy says you generally withdraw via the method you deposited with. If that card or wallet is closed, contact support before you start.
• Use your registered email. Requests from another address may not be accepted, because support must confirm you are the account holder.

Step-by-Step: How to Delete Your JustMarkets Account

Step 1: Log in and take stock

Log in to the Personal Area at justmarkets.com or in the JustMarkets app. Under your accounts, review real accounts, demo accounts and the archived list. Write down each live account number with its platform (MT4 or MT5) and balance. This list goes into your email in Step 6.

Tip: demo accounts do not hold real money, so they do not block termination. If you also want demos removed, see our separate guide on deleting a demo account.

Step 2: Close positions and cancel pending orders

Open MetaTrader 4, MetaTrader 5 or the JustMarkets app and close every open position. Then go to the trade tab and delete every pending order (buy limit, sell limit, buy stop, sell stop). Remember markets are closed at weekends; a position cannot be closed while its market is shut, so plan this step for a trading day.

If you need to install MetaTrader on a computer again to do this, our guide to downloading JustMarkets on a PC walks through the desktop options.

Step 3: Move money into one account (optional)

If you have small balances spread across several accounts, an internal transfer to one account can simplify withdrawal. Internal transfers are available from the account menu in the Personal Area. This step is optional; you can withdraw from each account separately instead.

Step 4: Withdraw everything

The official site describes withdrawals as: open the Personal Area, go to Funds, choose Withdrawal, select the trading account, choose a withdrawal method and fill in the details, confirm the amount shown as available, and click Withdrawal. JustMarkets says it processes deposits and withdrawals on its side quickly, but provider delays are possible.

• Withdraw to the same method you used to deposit wherever possible.
• If you deposited with more than one method, you may need to withdraw proportionally to each.
• Check that the available amount equals your full balance; if not, ask why (an active bonus is the usual reason).

Step 5: Wait for every withdrawal to complete

Do not send the closure request until the money has arrived in your bank, card or wallet. If a withdrawal is rejected or returned, you still have access to fix it. Once the agreement is terminated, sorting out a failed payment becomes harder.

Step 6: Send the closure request to finance@justmarkets.com

From the email address registered to your Personal Area, write to finance@justmarkets.com. The client agreement names this address for clients who want to close their trading accounts after withdrawing all funds. Keep the message short and specific. A suggested template:

Subject: Request to close trading accounts and terminate client agreement

Hello, I am the holder of the Personal Area registered to this email address. I have closed all positions and withdrawn all funds. Please close all my trading accounts (numbers: [list]) and terminate my client agreement. Please confirm in writing once this is complete. Full name: [name]. Thank you.

Do not include passwords, card numbers or copies of ID documents in this email. If support needs further identity checks, they will tell you how to provide them securely.

Step 7: Request data deletion if you want it

If you also want your data erased as far as the law permits, send a separate message to support@justmarkets.com. The privacy policy says requests to delete an account in the application should be written to that address and that associated data will be deleted unless the company must keep it for reasons such as security, fraud prevention or regulatory compliance. Ask them to confirm what will be deleted now and what must be retained.

Step 8: Save the confirmation and clean up your devices

Keep the written confirmation with your statements. Then:

• In MetaTrader, remove saved JustMarkets logins from the navigator so old credentials are not stored on the device.
• Uninstall the JustMarkets app if you no longer need it. Uninstalling alone does not close anything, which is why it comes last.
• Remove saved passwords for justmarkets.com from your browser or password manager.
• Unsubscribe from any remaining marketing emails.

What Happens After You Request Closure

Here is what to expect, based on the agreement's termination clauses. Exact timings are not published, so we describe stages rather than promise dates.

If a balance remains at termination

The agreement says that if any trading account has a positive balance when the agreement is terminated, the available balance will be remitted within 10 working days, provided all positions have been closed at market and no new ones are opened. Relying on this is slower and less controlled than withdrawing yourself, which is why we recommend withdrawing first.

Why the company keeps some data

Brokers regulated by bodies such as the FSA, CySEC, FSCA and the FSC must keep customer identification and transaction records to meet anti-money-laundering and audit obligations. This is why a "full deletion" is impossible straight away. Retained data should be limited to what those obligations require.

If you are leaving because a specific feature did not suit you, it may be worth a look at whether conditions have changed before you close; you can check JustMarkets' official site for current account options and compare them with your reasons for leaving.

Hypothetical Examples

These scenarios are hypothetical and simplified. They show how the order of steps changes the outcome.

Hypothetical example 1: the clean exit

Lena has one MT5 Standard account with $412 and no open trades. On a Tuesday she withdraws $412 to the e-wallet she deposited from, waits until it arrives, downloads her statement and emails finance@justmarkets.com listing her account number. Support confirms. Because nothing was left behind, the process involves one email and one reply.

Hypothetical example 2: the forgotten pending order

Dev closes his open positions and withdraws, but forgets a sell-stop order on gold. Two days later the order triggers on a small residual margin balance he had not noticed. He now has an open position on an account he believed was finished. He must close it, withdraw again and restart the request. Cancelling pending orders in Step 2 avoids this.

Hypothetical example 3: walking away instead of closing

Ana stops trading with $30 left on an MT4 account and never logs in again. Under the client agreement, if an account has no market order and no non-trading operation for 150 calendar days, a $5 servicing fee applies for every 30 calendar days from day 151, on accounts with a balance above zero. After roughly six further months her $30 has been consumed by fees. Once the balance reaches zero and the account is inactive for over 90 days, it may be archived. She never actually closed anything; she just paid to leave slowly.

Hypothetical example 4: two Personal Areas

Ravi registered twice, once years ago and once recently, and only funded the newer profile. Because the client agreement allows one Personal Area per client, he asks support to close the older, empty profile and keeps the funded one. He does not need to withdraw from the profile he is keeping.

Common Mistakes When Deleting a JustMarkets Account

1. Uninstalling the app and thinking the account is gone. Removing software deletes nothing on the broker's side.
2. Requesting closure before withdrawals land. If a payment fails after termination, recovery takes longer.
3. Leaving a small balance. Even cents mean the account is not empty, and inactivity fees can apply to balances above zero.
4. Forgetting pending orders. They can open a position after you think you are done.
5. Emailing from a different address. Support has to verify you are the owner.
6. Sending sensitive data in email. Never include passwords or full card numbers.
7. Not saving statements. After termination, Personal Area access is blocked; download records first.
8. Expecting instant total erasure. Regulated brokers must retain certain records.
9. Closing the deposit card first. Withdrawals generally go back to the deposit method; close the card after the money has returned.
10. Asking a third party to close it for you. Only the account holder should communicate with the broker.

Troubleshooting

"I can't log in to withdraw my money"

Use the password reset on the login page. If your registered email is no longer accessible, contact support through the official contact page and explain; you will likely need to verify your identity before anything else happens.

"My withdrawal amount is less than my balance"

An active bonus or credit is the usual cause; credit is not withdrawable cash. Open positions also reduce free margin. Close positions and ask support how any bonus affects your withdrawal before you proceed.

"My payment method no longer exists"

Contact support before you request a withdrawal. Because of AML rules, they need to agree an alternative route and may ask for proof that the old method was closed.

"I sent the email but got no reply"

Check spam folders, then follow up through live chat on the official site and reference the date of your email. Support says it is available 24/7 in several languages.

"I want to close one account but keep the rest"

You do not need to terminate the whole agreement. Empty the account and ask support to close or archive that specific account number. An empty, unused account may also be archived automatically under the inactivity rules.

"I see an old account in the archive I don't recognise"

It is probably an account that was archived automatically. Mention it in your closure email so everything linked to your Personal Area is covered.

"The company closed my account, not me"

The agreement lists circumstances in which the company may terminate, including breaches of terms and suspected suspicious operations, and says any positive balance is remitted within 10 working days once positions are closed. Ask support in writing for the reason and how your balance will be returned.

Alternatives to Deleting Your Account

Deleting is permanent from your point of view, because you would have to register and verify from scratch to come back. Depending on your reason, a lighter option may suit better.

Compared with other brokers

Many brokers offer a self-service "close account" button in the client area; others, like JustMarkets as far as we could verify, handle closure through support or a dedicated email. Neither approach is inherently better. What matters is that you get written confirmation and that you withdraw your funds first. The retention of records for several years after closure is standard across regulated brokers, not something unique to JustMarkets.

Security Tips If You Are Closing Because of a Concern

• Act on suspected unauthorised access first. Change your Personal Area password and trading account passwords, then contact support.
• Check withdrawal details. Make sure no unfamiliar payment method has been added.
• Beware of "recovery" services. Anyone offering to recover or close your account for a fee is likely a scam.
• Use only official channels. justmarkets.com, the official app and the support contacts listed on the official contact page.
• Keep records. Screenshots of balances and correspondence help if you need to escalate.

Escalating a dispute

If you cannot resolve an issue with support, the regulator of your entity is the next point of contact. Your client agreement names the entity; the regulator for that entity (for example the FSA in Seychelles or CySEC in Cyprus) sets the complaint route. Check the official complaints procedure in your documents first.

Records to Keep Before You Lose Access

Once the client agreement is terminated, the agreement says access to your Personal Area is blocked. Anything you have not downloaded by then you will have to request from support, which takes time. It is worth spending fifteen minutes on records first.

What to download

• Account statements. In MetaTrader 4 or 5 you can generate a statement from the account history tab by choosing the full period and saving the report. Do this for every live account.
• Deposit and withdrawal history. The Personal Area shows transactions under the funds section. Screenshot or export the full list, including transaction IDs.
• Verification confirmations. Note the date your profile was verified and the name of the entity on your documents.
• Bonus or contest terms you accepted. If any dispute could arise, keep the terms that applied.
• Correspondence. Save the email thread with support, including your closure request and their confirmation.

Why it matters for tax

In many countries, gains and losses from CFD and forex trading must be reported. Tax authorities may ask for evidence years later. Your statements are the evidence. JustMarkets keeps records for its own regulatory reasons, but that is not the same as you having easy access to them. We cannot give tax advice for your country; ask a qualified local adviser how long you should keep trading records.

A simple filing system

Does Your Country or Entity Change the Process?

The core steps are the same everywhere: empty the accounts, then notify the company in writing. What can differ is the legal framework around your data and your complaint options, because JustMarkets operates through separate regulated companies.

• Seychelles entity (FSA). Most international clients outside Europe are onboarded here. The termination clause and email route described above come from the client agreement of Just Global Markets Ltd.
• EU entity (CySEC). European clients have rights under EU data-protection law, including access to the data held about them and erasure where no legal duty to retain applies. Their client documents may name different contacts; check them.
• South Africa (FSCA), Mauritius (FSC) and BVI (FSC). Each entity follows its own regulator's record-keeping and complaint rules. South African readers can find local context in our guide on whether JustMarkets is legal in South Africa.

Local law where you live can also affect how you should close an offshore account and report any funds you bring home. In some countries, such as those discussed in our guide on JustMarkets in Nigeria, currency controls or banking practices influence which withdrawal methods work smoothly. Choose the withdrawal method that will actually reach you before you send the closure request.

If your documents name a different entity or email address from the ones in this guide, follow your documents. They are the contract that applies to you.

Special Cases: Partners, Copy Trading and Joint Situations

If you are also a partner or introducing broker

JustMarkets runs a separate partner programme with its own help centre. If you earned referral commissions, withdraw any balance on your partner side before closing the client relationship, and mention in your email whether you also want the partner relationship ended. Treat them as two separate requests so nothing is missed.

If you copy other traders or provide signals

Stop any copy-trading subscription and close copied positions before you withdraw. If you provide a strategy that others copy, give followers notice where the platform allows it and close your positions in an orderly way. Leaving a strategy running while you withdraw can cause positions to be stopped out unexpectedly.

If you are closing an account on behalf of someone who has died

The client agreement says the right to withdraw funds passes to successors on the basis of the client's will or another document confirming succession rights, while the right to trade does not pass on. Contact support with the documents that prove your entitlement. This is a sensitive process; support should guide you on what is required.

If your account was opened in a country you have since left

Your entity is tied to the country of residence you declared. If you moved, tell support when you request closure. They may need updated details to process the final withdrawal.

Preparing for Closure From Your Phone

You do not need a computer to get ready. The official site says the JustMarkets app lets you manage your Personal Area directly, including creating and managing accounts and updating personal details, and handles deposits and withdrawals through its own deposit and withdrawal sections. That covers most of the preparation.

1. Open the app and sign in with your Personal Area credentials.
2. Review each account and note balances and any open positions.
3. Close positions from the trading screen, and remove any pending orders.
4. Go to the withdrawal section, choose the account and your original payment method, and submit the full available amount.
5. Take screenshots of the zero balances once withdrawals complete.
6. Send the closure email from your phone's mail app, using the registered address.

The one task that is easier on a computer is downloading full MetaTrader statements, because desktop MetaTrader offers more report options. If you only have a phone, ask support for statements before termination.

A realistic timeline worksheet

Because JustMarkets does not publish closure timeframes, plan with buffers rather than exact dates. This worksheet is a planning aid, not an official schedule.

If any step stalls for longer than you expect, contact live chat with your reference details rather than sending repeated emails, which can create duplicate tickets.

Frequently Asked Questions

Can I delete my JustMarkets account myself in the Personal Area?

We could not verify a self-service delete button. The documented routes are an email to finance@justmarkets.com to close trading accounts after withdrawing all funds, and an email to support@justmarkets.com for app account and data deletion.

How long does it take to delete a JustMarkets account?

JustMarkets does not publish a timeline for closure requests. If you have already withdrawn everything, it is usually a matter of support confirming your request. Withdrawals themselves depend on the payment provider.

Do I have to withdraw all funds first?

Yes. The client agreement describes termination by the client as withdrawing all funds from all trading accounts and then notifying the company.

What happens to my personal data?

Data is deleted where possible, but the company keeps what it must for legal, security and regulatory reasons. The privacy policy states a seven-year retention period, potentially longer for legal or technical reasons.

Is there a fee to close a JustMarkets account?

We found no closure fee in the documents we reviewed. However, inactive accounts with a balance above zero can be charged $5 every 30 days after 150 days of inactivity, so leaving money behind costs you.

Can I reopen my account later?

After termination you would normally register again and complete verification. Archived (not terminated) accounts may be reactivated on request, but the agreement says this is not guaranteed.

Does deleting the app delete my account?

No. Uninstalling removes the software from your phone only.

Can I close just one MT5 account?

Yes. Empty it and ask support to close it, or leave it empty and inactive so it is archived; MT5 accounts with zero balance and no open orders may be archived after 7 days of inactivity.

What if I have an active bonus?

Withdrawing may cancel the bonus, and credit amounts are not withdrawable. Ask support how the specific bonus affects your withdrawal before you start.

Do I need to delete my demo accounts too?

They contain no real money and do not block termination. Terminating the agreement blocks Personal Area access, which includes demos.

Can someone else close my account for me?

The request should come from the account holder via the registered email. The agreement deals separately with the case of a client's death, where successors may withdraw funds on the basis of proper succession documents.

I am an EU client. Do I have extra rights?

Clients of the CySEC-regulated EU entity are covered by European data-protection law, which includes rights of access and erasure, subject to legal retention duties.

Will JustMarkets keep emailing me after I close my account?

Marketing emails should stop once you unsubscribe or your relationship ends. You may still receive a few service messages, such as the confirmation of your closure request. If marketing continues after termination, reply to support and ask them to stop processing your data for marketing, which the privacy policy lists as your right to object.

Can I delete my account while I have a complaint open?

You can, but it is usually wiser to resolve the complaint first. Once Personal Area access is blocked, gathering evidence is harder. Keep the account open, empty if possible, until the complaint is settled, and save every message.

Is closing my account the same as asking for a refund?

No. Closure returns only the funds that are available in your accounts. Trading losses already realised are not refunded by closing the account.

Glossary

• Personal Area: the JustMarkets client dashboard that holds all your trading accounts.
• Trading account: an individual MT4 or MT5 account with its own number.
• Client agreement: the contract between you and the JustMarkets entity that onboarded you.
• Termination: ending the client agreement; Personal Area access is blocked afterwards.
• Archiving: automatic removal of inactive, empty accounts from active use.
• Right to erasure: your right to ask for personal data to be deleted, limited by legal retention duties.
• Retention period: how long records must be kept; seven years per the JustMarkets privacy policy.
• Inactivity fee: the $5 per 30 days servicing charge on inactive accounts with a positive balance after 150 days.
• Pending order: an instruction to open a trade at a set price in the future.

Conclusion: Delete Your JustMarkets Account in the Right Order

If you are still asking how to delete a JustMarkets account properly, think "empty, then notify". Close every position and pending order, withdraw every balance to your original payment method, wait until the money arrives, save your records, and only then email finance@justmarkets.com from your registered address to close your trading accounts and terminate the agreement. Add a separate request to support@justmarkets.com if you also want your app account and personal data deleted, accepting that a regulated broker must keep some records for years.

Following that order avoids the problems people most often face: stuck withdrawals, triggered pending orders and inactivity fees eating a forgotten balance. Keep the written confirmation, tidy up your devices, and the job is done.

🔥 Your next move: if you are deleting a duplicate and still want one clean profile, close the extra one first, then start a fresh JustMarkets registration only if you no longer have a working Personal Area.

📌 Important: CFD Risk Warning and Disclosure

Contracts for difference (CFDs) and leveraged forex products are complex instruments and carry a high risk of losing money rapidly because of leverage. A large share of retail investor accounts lose money when trading CFDs. Before you trade, make sure you understand how CFDs work and whether you can afford to take the high risk of losing your money. Bonuses and promotional credits do not reduce this risk; they can encourage larger positions than you would otherwise open. Past performance and hypothetical examples are not reliable indicators of future results.

This article is for general information and education only. It is not financial, investment, legal or tax advice, and it is not a recommendation to buy or sell any instrument or to open an account with any broker. Broker terms, promotions, regulatory status and platform features change; always confirm the current details on the broker's official website and in your own Personal Area documents, and seek independent professional advice if you are unsure.

🔗 Affiliate notice: we may earn a referral commission when readers open accounts via links here; your costs stay the same.